Package Description

Deputy Manager – Adult Residential

Location: Skewen, Neath

Hours: 35 hours per week

SALARY: £14.60 - £15.20* per hour

Level 5 Qualified Salary: £15.10 - £15.70* per hour

Reporting to: Registered Manager

About Ffordd Newydd:

Ffordd Newydd is a residential transitional Mental Health service, supporting 6 people within their own individual studio apartments. We are passionate about enabling people to make their own choices about the support they receive. We do everything we can to improve the health and wellbeing of the individuals we support and as a team we are focused on building positive outcomes for everyone. We understand the importance of providing person-centred support which enables independence and meets individual’s needs.

What You’ll Do:

As Deputy Manager, you’ll play a pivotal role in shaping the daily operations of our adult residential services. You’ll lead and inspire a team of support staff, ensuring that we deliver outstanding care and support in line with regulatory standards (CQC/CIW). We offer you the autonomy and responsibility to make a difference while developing your leadership skills in a fast-paced, rewarding environment.

Key Responsibilities:

• Lead by Example: Manage, inspire, and motivate a team of support workers. You’ll be hands-on, supporting them while creating a positive, inclusive work culture where everyone thrives.
• Service Coordination: Oversee the daily operations of our services, ensuring person-centred care is delivered and that we comply with CQC/CIW regulations. Your organizational skills will be key to ensuring smooth operations.
• Rota Management: You’ll take charge of scheduling to ensure that we have the right people in the right places, keeping staffing levels flexible and efficient.
• Quality Control: Conduct audits and assessments, ensuring that we continue to meet the highest standards. You’ll be the driving force in maintaining a culture of continuous improvement.
• Supportive Leadership: Provide mentorship, training, and guidance to your team, helping them grow in their careers. You’ll also be involved in crisis management, safeguarding, and ensuring all support plans are delivered effectively.

What We’re Looking For:

• Experience: You’ve got experience in a similar environment and have a solid understanding of CQC/CIW regulations.
• Qualifications: NVQ Level 3 (or higher) in Health and Social Care, with a willingness to complete Level 5. Experience in Health and Safety is also a plus.
• Drive & Passion: You’re motivated, adaptable, and genuinely care about making a difference. You’re comfortable leading a team and handling challenges with a positive, proactive approach.
• Full Driving License: You’ll need a valid UK driving license and access to a vehicle.

Why You’ll Love It Here:

• Competitive Pay & Benefits: Competitive salary with clear career progression. If you're Level 5 qualified, there’s a great salary package on offer!
• Career Development: We invest in you! Paid training, qualifications, and development opportunities – we’re all about helping you level up your career.
• Work-Life Balance: 5.6 weeks annual leave to keep you recharged, plus flexible overtime options.
• Perks & Discounts: Access to discounts with high street retailers, on holidays, and even for car purchases through the Blue Light Card. Plus, we cover your DBS check!
• Supportive Environment: You’ll be part of a supportive and inclusive team that values your ideas. Regular supervisions and team meetings ensure you have everything you need to succeed.
• Impactful Work: Make a tangible difference in the lives of vulnerable adults. This isn’t just a job – it’s a chance to be a leader in a growing, values-driven organization.

If you’re a driven professional ready to take the next step in your career and lead a team that truly cares, we’d love to hear from you!

About Keys Group:

Keys Group supports over 2,500 individuals across England and Wales through its three divisions: Accomplish, providing specialist residential, supported living, and accommodation for adults with learning disabilities, autism, mental health needs, and brain injuries; Keys, offering education and care for children and families through schools, children’s homes, supported accommodation, and family assessment centres; and Peak, delivering indoor and outdoor adventure activities across four UK centres, including bespoke education programs and confidence-building activities like bushcraft, climbing, and canoeing.

Keys Group are very proud to have signed the Armed Forces Covenant that means we have made a commitment to welcoming service personnel, veterans and military families into the group. We are delighted to have veteran friendly policies, offer a Veterans Peer Support Network within our teams and are able to offer Military Awareness and support to our colleagues.

As part of our commitment, we will offer a guaranteed interview to current and former service personnel providing that they meet the criteria of the role that they are applying for. If you feel that you meet the criteria for this, please ensure that you have your military experience detailed on your CV for one of our resourcing team to get in touch.

Please note that due to the vulnerable nature of the people that we support, all applicants must be over the age of 18.

*Dependent on experience and qualification

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